Multi-service using Device Line Identification (DLI)

This sample assists the customers in scheduling the services based on Device Line Identifier (DLI) value. The automated IVR allows a maximum of 30 channels with different telephone numbers, each assigned for different services. When an incoming call arrives, the DLI number will be displayed according to which the services will be provided.

Download the evaluation version of Xtend IVR and install the telephony application in your system. Run the sample script from the Script Editor. Click here to refer the code.

The automated attendant will work as given below:

• Initially, IVR identifies the multi-port license to run the script
• On incoming call, the DLI number will be displayed
• If the DLI is 3011000, the service rendered is Changed Number Announcement
• If the DLI is 3011011, the service rendered is Fault Booking
• If any other DLI, then the service rendered is Bill Payment

Download the source file for the Multi-service using Device Line Identification (DLI)

*******************************************************************
* Script : Main.dt
* Notes : This is the main script for scheduling services 
* depend upon the dialed line identifier (DLI) value.
* DLI is basically the dialed number by the calling party.
* You can have E1 connections having 30 channels with 30 or more 
* different telephone numbers with hunting enabled.
* In this example, the numbers used (3011000,3011011,3011022) 
* are belongs to the same E1 connection.
* You can announce these numbers for different services.
* Call to all these numbers lands on the same IVR system 
* where you can decide the service to be given depending upon the value in $DLI
*******************************************************************

MAINSCRIPT:
	display "Waiting for call . . ."
	answer 1
	
	if $dli = "3011000"
		changenumber()
		hangup
		goto MAINSCRIPT
	endif
	
	if $dli = "3011011" 
		faultbooking()
		hangup
		goto MAINSCRIPT
	endif
	
	; any other dli will goto to bill-payment service
	billpayment()
	hangup
	goto MAINSCRIPT
	
ONHANGUP:
	hangup
	goto MAINSCRIPT
	
ONSYSTEMERROR:
	log $error
	hangup
	goto MAINSCRIPT


*******************************************************************
* Script : changenumber.dt
*******************************************************************

MAIN:
	display "Change number announcement system"
	// Do your coding here for Change number announcement system
	play "changenum.wav"
	wait 0
	return


*******************************************************************
* Script : faultbooking.dt
*******************************************************************

MAIN:
	display "Fault booking service"
	// Do your coding here for fault booking
	play "faultbook.wav"
	wait 0
	return


*******************************************************************
* Script : billpayment.dt
*******************************************************************

MAIN:
	Display "Bill payment"
	// Do your coding here for bill payment
	play "billpay.wav"
	wait 0
	return

*End of Script